Our Vision
To be the 1st strategic partner to our customers.
Our Mission
Through our dedicated and qualified people, we strive to maximize our stakeholders’ value and to deliver innovative services, right first time to enable our customers to meet their strategic objectives.
Core Values
Accountability
Professionalism
Innovation & Excellence
Collaboration



About Us

Etisalat Services Holding (ESH) is a UAE-based company that provides strategic direction and corporate support to six independent business units that work in a wide spectrum of industries.

Driven by a single-minded pursuit for excellence, we provide a diverse portfolio of customers in the UAE, the Middle East and the world, with cutting-edge processes, technology, services and products, and the support of more than 1500 highly professional people.

What we do

As ESH’s business units we have an extensive experience in our own domains that is reflected in our unyielding achievements. We have been serving small and medium enterprises (SMEs), large private corporations, Global Mobile operators as well as government entities, for many years with value added services and the execution of large infrastructure projects..


ESH CEO Message

After more than 20 years in business, Etisalat Services Holding (ESH), part of Etisalat group is renowned for its industry-leading innovation and unparalleled standards of operation – a reputation that extends to all of its six subsidiaries.

We have recently renewed our commitment to provide exceptional Smart and ICT-related business services via the portfolio of our subsidiaries, namely; Etisalat Facilities Management (EFM), Emirates Data Clearing House (EDCH), Tamdeed Projects, Etisalat Information Services (eIS), Ebtikar Card Systems (ECS), and Etisalat Academy (EA). Hyper-connectivity and “everything digital” has spurred demand for Smart cities, Smart housing, Smart learning, digital products and services across borders.

At ESH, we are committed to achieving innovation and technology excellence, which will give us a strong competitive edge in the market and help us take our next great leap forward in the digital ecosystem.

In 2018, we established an organization wide transformation initiative with a vision to be the 1st strategic partner to all our customers. The program resulted in a more efficient and customer-centric organization.

Our overriding philosophy of placing clients at the heart of everything we do is part of our DNA. As a result our employees have no limits to our aspirations and possess true tenacity and drive.

ESH grew its capacity to offer strategic value addition to all Etisalat group companies and global clients by providing first-rate business services in an increasingly digitized arena, serving both private and public sector clients in an array of industries, from facilities management to telecom solutions digital advertising, e-commerce and beyond.

Through our dedicated and qualified people, we strive to maximize our shareholders’ value and to deliver innovative services, right first time to enable our customers to meet their strategic objectives.

I am personally committed to pursuing these initiatives to help us further leverage digital innovation in our business. Furthermore, In line with our vision, we continue to measure our success by the success of our customers.

Thank you

Abdulla Hashim
Chief Executive Officer